(And why you should make this part of your process)
(You Won't Like It, But It's True)
(It's also one of the highest leverage skills you can build)
A monthly billing frequency may be hurting client retention
Why pricing is a lever with limited upside.
My three favorite pieces of tech to wow clients with communications
Identify what you need to finish the year strong
Your team will not succeed if you are not clear
A light brainstorming activity this morning
Key person risk, virtual firm, repeatable systems
My take on scale = it gets easier the bigger you are
